The table below details how we are performing against our environmental measures and targets. This demonstrates progress against our Business Principle commitment to work to protect and enhance the environment.

Business Principle Commitment Measure Targets for 2015 Performance 2013/2014
Manage water resources sustainably and promote water saving Security of Supply Index 100 Green 100 (End of year)
Total leakage 463 Ml/d Green 451.93 (End of year)
Per household consumption in all households 297 litres per property per day Green 303 litres (end of year 2013/14)
Act to prevent pollution from our operations and inform our customers on the responsible disposal of waste to our sewers Pollution incidents - Ww Cat 1&2 <1.5 incidents per 10,000km Green1.1 (end of calendar year) based on 5 incidentsĀ 
Pollution incidents - Ww Cat 1,2 & 3 <50 incidents per 10,000km Green 47.7 (end of calendar year) based on 208 incidents
Pollution incidents - Water Cat 1, 2 & 3 <0.5 incidents per 10,000km Amber 4 (end of calendar year) based on 17 incidents - our highest ever, an improvement plan is being implemented
Sewage Treatment Works % compliance 99% Green 98.6% (end of calendar year) Currently there are 3 failing works down from 5 at end of 2013
Internal flooding Target is calculated annually using a baseline level of flooding + any incidents of severe weather Green 451 (end of year) 2013/14 target - 491 incidents (477 baseline repeat incidents + 55 severe weather incidents)
Protect and enhance the natural environment Net gain in the natural environment No net loss in biodiversity across all capital schemes Green 100% (end of year 2013/14)
Reduce waste and increase reuse and recycling to maximise the value obtained from wastes % waste diverted from landfill 95% of all waste arisings (from operational and construction activities) diverted from landfill Amber 92% (end of year) Reduction in the total volume of waste generated (down 11.4% in 2013/14) is now outpacing the rate at which diversion to landfill is increasing so performance is levelling off
Consider the impacts of climate change on the services we deliver and adapt our business accordingly so we can continue to supply those services to all our customers Covered by other measures (Security Of Supply Index, Internal flooding) Covered by other measures (Security Of Supply Index, Internal flooding) Green See Security of Supply Index and Internal flooding above
Implement our carbon management plan to reduce our greenhouse gas emissions Reduction in carbon footprint (tonnes of carbon dioxide equivalent) 21% reduction on 2005/6 baseline Green 23% (end of year) Total footprint was 449,042 tCO2e
Renewable energy generation from sludge processing and incineration (GWh) 125 GWh Green 127.5GWh (end of year)

RAG Performance - Red, Amber, Green

If you would like to send us a comment about this report, please email our Head of Sustainability, Chris Matthews