We have an annual procurement budget of more than £1 billion, over 5,000 regional, national and international suppliers and more than 100,000 shareholders around the world.
As such, there is a lot riding on the investment decisions we make.
We are committed to striking the right balance between an attractive rate of return for shareholders, and investing in the service improvements that our customers want to see.
We are always keen to hear the views of our shareholders and investors and have an active investor relations programme.
Treating our supply chain fairly and ethically, through prompt payments and adequate guidance and support, is something we are fully committed to. We, in turn, expect suppliers to uphold high environmental and ethical standards – the tenets of which are described in a supply chain charter.
More than three quarters of our total spend in 2013/14 was with suppliers who have signed up to the charter.
If you would like to send us a comment about this report, please email our Head of Sustainability, Chris Matthews